'This problem comes from users’ not making good choices even when they know the potential consequences. 'If Groupon users decided to do what every security expert on earth, and likely every other service the user interacts with has told them again and again NOT to do – use the same password for many websites and services – then how can the user expect anything but these terrible results? He said: 'What we’re seeing with the Groupon security complaints is the triumph of social media noise over common sense. 'I eventually got through to a Groupon customer advisor, who after many waffling excuses eventually told me that the best I could hope for was that they were reviewing the matter and someone would get back to me within ten days.'īut Jonathan Sander, VP of Product Strategy at Lieberman Software, told MailOnline that social media was stirring the issue. The bank advisor confirmed he could see the transactions in my pending payments. I simultaneously phoned RBS and cancelled my bank debit card. I tried repeatedly throughout the day but no joy. 'On Saturday morning I called Groupon at 9am only to hear the same message and be hung up on at the end of the message.
They're not alone either, one user told MoneySavingExpert: 'I immediately phoned Groupon – however the office was closed and reopened between 9am and 5pm Monday to Saturday. Can you please reply to my email?- Sherelle Fairweather December 17, 2016 'By using these methods, it's possible for fraudsters to get customer account information, log in and make purchases.'Īdvising customers on what to do, they added: 'As with any major online retailer, we take fraud extremely seriously and have a dedicated team to investigate customer issues as soon as they are my account hacked and a lot of money taken for a purchase I did not make. 'Fraudsters have a number of ways in which they can obtain your login details to a website including phishing e-mails, trojan attacks, spyware and malware. 'What we are seeing however is a very small number of customers who have had their account taken over by fraudsters.
'I can confirm there has been no security breach to our website or mobile app,' a Groupon spokesperson told MailOnline. Hackers are using usernames and passwords acquired in attacks of other sites and services. Some of the hackers are buying high-ticket items including iPhones and iPads.Īlthough Groupon says it hasn't been hacked itself, the company has confirmed users in the UK have been compromised. Now, some users have reportedly been left up to £1,000 ($1240) out of pocket, and users around the workd are being advised to check their accounts for signs of unusual activity, according to an investigation by.
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