Be sure to use resources only on the HP website, such as support.hp.com, to avoid getting scammed. For example, for HP software, look for an HP-provided uninstaller, or contact HP support for assistance with removing it. If you're affected, search for information on how to properly uninstall the software in question. It's still uncertain exactly what is causing the problem, but please don't go ripping things out of your systems willy-nilly! Do not remove launch agents or daemons if you don't know what they are, as that can break legitimate software. This is only happening on Catalina and (probably, though unconfirmed) Mojave. A number of other printer drivers and some Amazon software (Amazon Music, Amazon Workspaces) are also affected. Worked on a Catalina iMac and a Mohave MacBook Air.įrom preliminary investigation, this appears to be a false positive of some kind. I confirmed that printing from an app actually works, and then restarting the computer did NOT result in the "damage" warning. I didn't really want that, so when I clicked the "Continue Online." button I did NOT click the "Register My Printer" button in the web page that opened. If you are lucky like me that page prints. In the next panel, click "Add Device." button. I don't know what happens if you do, I just skipped that step by clicking Continue. When it is done click Continue.Īt this point you can set up Status and Alerts. The 'essential' software is downloaded, and permission must be given to proceed with installing. "Anubis") and click Continue.Ĭlick "Install" in the next panel. Select your printer (mine is a printer on the network, it just shows up by its name, e.g.
Make sure of the listed things on the next screen and click Continue. This time "Agree" and hit the Continue button. When it's done, there is a button to relaunch HP Easy Start, called "Set Up New Device". Then it takes quite a while to remove all HP files. Instead, look under the HP Easy Start menu next to the Apple menu, and select and choose "Uninstall HP Software."
The application "HP Easy Start" version 2.9.3 will download. This takes you to a more generalized tool to download.Ĭlick the Download button.
I solved this and the inability to print by following these steps exactly:ĭo NOT put in your printer type, instead use the " My device is not listed" link.
0 kommentar(er)
